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Support

How can we help?

A real person reads every email. We usually reply within two business days.

Report a bug

What to include so we can fix it in one round trip.

Billing & refunds

Cancel, restore or refund a subscription.

Delete your account

Remove your account and data, in the app or by email.

Security report

Found a vulnerability? Tell us privately first.

For anything at all (a bug, a billing question, a feature request or a data request), write to hello@pixelnstack.com. A real person reads every email.

Get help faster

Including these details in your first email usually saves a round trip:

  • which app you are using, and its version (usually in Settings → About);
  • your device and OS version, for example "Pixel 7a, Android 15";
  • what you expected to happen and what happened instead;
  • a screenshot or screen recording, if the problem is visual;
  • the email address on your account, if the issue is account-related.

Billing, subscriptions and refunds

Subscriptions to our apps are billed by Google Play or the Apple App Store, not by us directly.

  • To cancel: Android: Play Store → profile → Payments & subscriptions → Subscriptions. iOS: Settings → your name → Subscriptions. Cancelling stops the next renewal; your access continues to the end of the period you paid for.
  • To restore a purchase: sign in with the same Google or Apple account you bought with, then use "Restore purchases" in the app.
  • For a refund: request it through Google Play or Apple, since they hold the payment. If they ask us to confirm something, we will respond quickly. Email us either way and we will help.

Deleting your account and data

You can delete your account at any time. There are two ways:

  • In the app: Settings → Account → Delete account, where the app offers it.
  • By email: write to hello@pixelnstack.com from the email address on your account with the subject "Account deletion request", naming the app.

Deletion removes your profile, your content (entries, history, preferences) and any device identifiers linked to your account. We complete it within 30 days of the request. Purchase and invoice records are retained where tax and accounting law requires it, and are never used for anything else. Deleting your account does not automatically cancel a subscription. Cancel it in Google Play or the App Store as well, otherwise billing continues.

To request a copy of your data instead, email us with the subject "Data access request".

Reporting a security issue

If you have found a vulnerability in one of our products, email hello@pixelnstack.com with the subject "Security report" and enough detail to reproduce it. Please give us a reasonable window to fix it before disclosing it publicly. We are grateful for responsible reports and will credit you if you would like.

Business and press

Project enquiries, partnerships and press: hello@pixelnstack.com.